Woofio Shipping Policy

At Woofio, we strive to make shipping clear, reliable and transparent.

Below you'll find information about order processing, shipping times, tracking and deliveries.

Shipping Availability

Woofio currently ships throughout Australia.

Additional regions may be added in the future.

Shipping Costs

Shipping costs are displayed at checkout before payment is completed.

Subscription orders include free tracked shipping.

Shipping charges may apply to one time purchases depending on the selected offer.

Order Processing

Orders are typically processed within 1 to 2 business days, Monday to Friday.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed, you'll receive a shipping confirmation email with tracking information.

Estimated Delivery Times

Estimated delivery time within Australia is 5 to 10 business days after dispatch.

Delivery times are estimates and may occasionally be affected by:

• Carrier delays
• Weather conditions
• High shipping volumes
• Incorrect shipping information
• Other circumstances outside our reasonable control

Order Tracking

Every shipment includes tracking.

Once your order has shipped, you'll receive an email containing your tracking link so you can follow your delivery.

If you cannot locate your tracking information, please contact our support team.

Subscription Orders

Subscription orders follow the same processing and delivery timelines as one time purchases.

Your subscription automatically renews every 30 days until cancelled.

The quantity and recurring price of your subscription are based on your dog's selected weight plan and are displayed when you purchase.

Your initial subscription order may include free gifts, free products or other promotional benefits.

Free gifts, free products, promotional items and introductory discounts apply to the initial order only and are not included with recurring orders.

Recurring orders contain only the quantity included in your paid subscription at the recurring price shown when you subscribed.

You may manage, pause or cancel your subscription through your customer account.

To prevent your next recurring payment from being processed, please cancel at least 24 hours before your next scheduled billing date.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If an incorrect or incomplete shipping address is provided, delivery delays or failed deliveries may occur.

If you notice an error after placing your order, please contact us as soon as possible. While we'll make reasonable efforts to update the address before dispatch, we cannot guarantee changes once an order has entered fulfilment.

Lost, Delayed or Damaged Orders

If your package is lost, significantly delayed, damaged or arrives incomplete, please contact our support team as soon as possible.

Where possible, please include your order number and any relevant photographs.

After reviewing the issue, we will provide an appropriate resolution, which may include:

• A replacement shipment
• A refund where appropriate
• Another remedy available under applicable Australian consumer law

Nothing in this policy excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Missing Items

If your order arrives with items missing, please contact our support team as soon as possible.

Please include your order number and details of the missing items.

Our team will investigate and arrange an appropriate resolution.

Shipping Restrictions

We reserve the right to refuse or limit shipments to certain addresses, freight forwarding services or orders that we reasonably believe present an elevated risk of fraud or delivery issues.

Australian Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

Contact Us

If you have any questions about shipping or your order, please contact our support team.

Email: info@trywoofio.com